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The Motorola Software & Diagnostics site will assist you in diagnosing any issues, updating your software or helping you submit your device for repair.
Store photos, videos, contacts, music, documents, call logs and text messages. Coverage for damage, loss, theft and Verizon Tech Coach support •.
Notes: • Ensure the wireless device is powered on then connect it to a compatible computer using the supplied USB cable. • The most recent software version becomes available on the SUA/SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable for usage. The software update process may take up to 30-90 minutes. Do not disconnect the device from the computer during the repair process.
The Windows® and Mac® process is virtualy the same; however, there may be some slight variations. Automatic Launch For assistance enabling/disabling automatic updates refer to. • A pop up is presented on the taskbar informing that new software is available. The software update downloads automatically.
• When the download is complete, click Upgrade now. If the update fails to install, please refer to the for further assistance. Manual Launch Ensure the Software Upgrade Assistant (SUA) software is installed. Refer to for assistance. • From the Windows or Mac desktop, tap or click the Utility Launcher icon / Launch Assistant (located in the lower-right taskbar near the time display).
For Windows, the Utility Launcher icon is located on the desktop, not the screen with tiles. If tiles are present, click on the Windows start button (located in the bottom-left) to show the Windows desktop. • Click the Software Upgrade Assistant launcher icon. • When the 'Welcome!' Screen appears, if you haven't already, plug your device into the laptop/computer and tap or click NEXT. • From the 'Ready to start?' Screen, tap or click START UPDATE (lower-right).
Updating your phone can take up to 30 - 90 minutes. • When the software upgrade process has completed, click Finish (lower-right). If the update fails to install, please refer to the for further assistance.
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